Today, customers interact with companies through different channels, both physical and digital, often using multiple channels before making a purchase. Therefore, it’s crucial to understand every step and touchpoint with customers to anticipate their needs and offer them the most suitable product. Therefore, increasing their satisfaction and, in turn, improving the conversion rate.

With our contact center software EVOLUTION you’ll be able to communicate with your users through chat quickly and smoothly, which can help you support them at the right time to close the purchase and reduce the risk of eCommerce abandonment. Moreover, a well-implemented chat can create a trustful environment and enhance the customer experience, leading to increased cross-selling opportunities.

Furthermore, our software EVOLUTION  enables you to integrate and manage all communication channels in a single platform, making customer interaction more manageable and helping you keep track of conversations and touchpoints more efficiently. Our powerful tool also offers personalized messages and offers based on each customer’s preferences and purchase history, substantially improving your marketing and customer loyalty strategy’s effectiveness.