Artificial Intelligence

Artificial Intelligence solutions for contact center

CCDS provides an AI platform based on Call Tracking, Automatic Natural Language Recognition, and Speech Analytics that helps you convert your calls into the right actions.

Solutions

Our solutions for Marketing and Customer Care

We provide an AI platform based on Call Tracking, Automatic Natural Language Recognition, and Speech Analytics that helps you convert your calls into the right actions.

Use AI on phone calls for your acquisition marketing campaigns; to link phone conversation data to your analytic solution, increase your marketing efficiency and customer experience.

Discover our secure Speech Analytics platform that strengthens bonds between customers and collaborators. Measure the relational and professional experience with PRX, analyze specific situations, track the evolution of emotions, and the summary of conversations with our GenAI module.

uh!ive is our real-time conversational speech processing API, designed for bot-human or human-human interactions, empowering you to create vocal apps improving customer and representative experience.

COOKIE VOCAL

From vocal data to ROI

Explore the journey of converting vocal data from call center interactions into actionable insights and measurable return on investment (ROI). This process involves leveraging advanced speech analytics, natural language processing, and AI-driven solutions to enhance customer experience, improve operational efficiency, and drive business growth. Learn how to unlock the hidden potential within your vocal data to make informed decisions and achieve significant ROI

Reduced acquisition costs and increasing hot leads number

Identification and Automated Qualification of call reasons Automated scoring of leads and conversion Identification of call generating campaigns Real time smart decision optimizations Better profiling of prospects and contextual ads Intelligent lead retargetting for increased conversion rates

Call tracking and omnichannel data integration

Reconciliation of Web navigation and phone conversation contents and Omnichannel visualization of the customer experience, including phone call contents

Personalized visitor experience

Improved call monetisation, Enrich your CRM and Real time alerts to customer care team

Reach out for a free consultation today

Whether working with today’s most popular backoffice software or your own custom system our seasoned development team can meet all your busines requirements.

Our approach is directed to providing an easy transition from existing technology to our award-winning cloud based solution. We’ll design and manage the transition to our system while paying special attention to your current business process.